Dutch Payment Customer Support Advisor – FinTech Sector | Athens (On-site)

About Athens
Athens combines rich history with a modern business environment and an international lifestyle. With its warm climate, lively neighbourhoods, and growing professional community, the Greek capital offers exciting career opportunities in one of Europe’s most attractive destinations.

From cultural landmarks to seaside relaxation, Athens allows you to build your career in the FinTech industry while enjoying a high quality of life.

*You need an EU passport to apply.*

Click here to read more about Athens.

The job
As a Dutch Payment Customer Support Advisor in the FinTech and payment services sector, you will provide professional B2B support to merchants using payment terminals and acquiring services.

This is an on-site role in Athens.

You will play a key role in ensuring smooth financial transactions and supporting merchants with their payment-related inquiries.

Your daily work will include

• Managing transaction and payment-related inquiries

• Supporting refunds, manual charges, and payment tracing

• Onboarding new B2B customers

• Updating merchant records in internal systems

• Working in fixed shifts Monday to Friday (09:00–17:00 or 10:30–18:30)

• Achieving performance targets and contributing to team success

We offer

• Indefinite contract

• Performance bonus up to 10%, with overachievement bonus up to 12%

• Daily cash bonus via Mastercard (3€ net per working day during the first year, 6€ net per working day after 12 months)

• 3 weeks of training plus 2 weeks nesting

• Flight ticket refund (300 EUR within the first month)

• One month shared accommodation support

• Rent allowance assistance

• Private life & health insurance from day one (including dental and eyecare)

• Free use of corporate gym

• Fixed working hours option for mothers with children up to 2 years of age

• International working environment with growth opportunities

Your qualifications

• Native or near-native Dutch (C2 level)

• English C1 level

• Strong computer skills and MS Office proficiency

• Analytical mindset and confidence working with financial data

• Excellent communication skills

• Problem-solving abilities

• Comfortable multitasking in a fast-paced environment

• Target-oriented team player

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters are happy to assist you.