German Payment Customer Support Advisor – FinTech Sector | Athens (On-site)

About Athens
Athens is a vibrant European capital where ancient history meets a modern international lifestyle. With over 300 days of sunshine per year, stunning views of the Acropolis, and a thriving expat community, Athens offers the perfect balance between career growth and Mediterranean quality of life.

Enjoy affordable living, excellent cuisine, nearby beaches, and a dynamic social scene. Athens is an ideal destination for professionals who want to grow their career while enjoying a relaxed yet energetic environment.

*You need an EU passport to apply.*

Click here to read more about Athens.

The job
As a German Payment Customer Support Advisor in the FinTech and payment services sector, you will support merchants with payment terminal and acquiring-related inquiries.

This is an on-site role in Athens.

Your main objective is to ensure smooth transaction processes and provide professional B2B customer support in the payments industry.

Your daily work will include

• Handling transaction and payment inquiries (refunds, manual charges, locating payments)

• Onboarding new B2B customers

• Updating merchant information in internal databases

• Providing accurate information using multiple internal systems

• Working in fixed shifts Monday to Friday (09:00–17:00 or 10:30–18:30)

• Meeting performance targets and contributing to team success

We offer

• Indefinite contract

• Performance bonus up to 10%, with overachievement bonus up to 12%

• 500 EUR anniversary bonus

• Daily cash bonus via Mastercard (3€ net per working day during the first year, 6€ net per working day after 12 months)

• 3 weeks of training plus 2 weeks nesting

• Flight ticket refund (300 EUR within the first month)

• One month shared accommodation support

• Rent allowance assistance

• Private life & health insurance from day one (including dental and eyecare)

• Free use of corporate gym

• Fixed working hours option for mothers with children up to 2 years of age

• International working environment with career development opportunities

Your qualifications

• Native or near-native German (C2 level)

• English C1 level

• Strong PC skills and proficiency in MS Office

• Analytical mindset and confidence working with financial data

• Excellent communication skills, written and spoken

• Problem-solving abilities

• Comfortable using multiple software systems

• Target-oriented and team-player mentality

• Fast comprehension and ease working with numbers

If you have any questions about the position, please send an email to info@jobsqd.com. Our recruiters are happy to assist you.