Dutch Customer Service Representative – Lisbon

Reference: TEPO

Lisbon is known for its picturesque neighbourhoods, such as Alfama and Bairro Alto, where charming narrow streets, colorful tiles, and lively local markets create a unique atmosphere. The city is also surrounded by stunning beaches and natural parks, offering opportunities for outdoor activities. The city is not too big, but also not small. It is very international, so you won't feel a language barrier at all. Lisbon has a very young and active community, which makes it fun to go out. The warm weather is also one of the best things about the city. Within 20 minutes you can be at the beach. Next to all these advantages, the city is also one of the safest in Europe.

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*You need to have an EU passport to apply for this position.*

The company

Living and working in Lisbon is amazing, but so is working for this company! The company offers customer service for a lot of big brands, such as Nespresso, Footlocker, Google, Meta, Viaplay, Tik Tok, and more. The company was named as one of the 25 best companies to work for in Europe, honored by the Great Place to Work. Part of this is because of the many benefits you receive when you start working here, such as:

• Free activities, festivals and various types of initiatives that encourage interaction between employees and celebrate the cultural diversity. It can be: Painting, surfing, photography, sewing, cooking, dancing, face painting, or Sports tournaments (football, volleyball)
• Discount on Fitness hut chain (very close location to work sites)
• Discount card: A unique discount network with more than 150 partnerships in tourism, leisure, wellness, education, health, insurance, and housing.
• Online free Portuguese language courses
• Feel Well environment: Diverse facilities and initiatives to foster a safe and healthy work environment. On-site general clinic, online psychology appointments.
• Cafeteria: on every site you can get your meal for around € 3,50

The job

As Customer Support Representative you will be talking to customers all day long. You will be doing this via Email, phone conversations or online chats. Clients will contact you with questions about anything related to the company you are representing. During the first 1 to 4 weeks you will receive the necessary training to master helping clients. This training will be in English, but your eventual job will be in Dutch.

You don't need any previous experience to start working in this job. Once you start, there will be a lot of possibilities to grow within the company. You could become a team leader, trainer, recruiter, quality analyst, project manager or you could start working in the marketing department. This job is a starting point, but it could become so much more over time.

We offer

• Possibility to work from a nice office in Lisbon
• Relocation package: paid flight, accommodation and full support for administrative paperwork
• Yearly free flight to go back home
• Career development possibilities within the company
• Private Health Insurance paid by the company
• A 1-year contract (after initial probation period)
• Salary starting from €1,145 up to €1,700 gross
• 22 days paid holiday

Your qualifications

💭 You speak and write Dutch at a B2 or C1 level and you can communicate in English.

💻 You have a basic understanding and level of computer handling skills.

🥇Communicative skills with a helpfull and friendly mindset.

💪🏻 But above all, you are motivated to work abroad and develop yourself professionaly.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. We are ready to help.