Dutch Customer Service Representative – Valencia

Reference: YOVA

Living and working in Valencia has become really popular among young expats, and we totally understand why! The city has everything a person could wish for: from the most beautiful beaches to big parks where you can relax, and from the best restaurants to the most amazing clubs where you can party all night long. Valencia has got a Mediterranean climate. This means the summers are hot and dry, with the temperature rising to arround 30 degrees in July and August. We offer a valuable job for Dutch speakers in this amazing city!

Click here to read more about moving to Spain.

The job

As a Customer Service Representative for this leading Dutch energy company, you will be handling questions from customers about their energy contracts. With your friendliness and social skills, the customers will be sad when the conversation with you ends, but happy because you have helped them even better then they could have wished for! The help includes helping them set up new contracts or renew existing ones. You’ll also speak with customers who are considering cancelling their contract with the client. In those cases, you’ll take the time to understand their needs and see if you can offer them a better deal.

Some examples of customer questions you might handle:

• “Can you help me renew my contract?”
• “I’m moving — what happens to my energy supply?”
• “I want to cancel — what are my options?”

We offer

• Work 16-39 hours per week
• Work Monday - Friday from 08.00 to 21.00
• Health insurance
• Relocation package (€150 flight, help with finding accommodation)
• Office in Valencia
• Possibility of working from home (at least 2 days a week onsite)
• 3 weeks of fulltime training on location
• Career development opportunities within the company (Become a Trainer, Coach or Teammanager)

Your qualifications

💭 You speak and write Dutch at a native level and English at a communicative level

🎓 Experience in customer care is an asset, but no requirement

💻 You have basic PC and phone skills

💪🏻 Service-minded and able to listen actively

🥇 You are eager to learn and develop

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.