French Contact Center Agent – Greece

Reference: YOGR

Greece is a country with a rich history, but also the spot to taste the best and original tzatziki, ouzo, olives, wine, Indulge yourself in the Greek mythology while drinking the best wine you ever tasted. Coming from Northern Europe, you will also really enjoy the weather in Greece. Furthermore, the country offers the most beautiful beaches, whitewashed houses and amazing mountain landscapes. Is there more you could wish for? Yes! A job. And we offer one of those in Greece now. So boost your CV and live your best life in this relaxing country.

Click here to read more about moving to Greece.

The job

Are you passionate when it comes to food and wine? We think that passion fits living in Greece perfectly, but it would also make you the perfect fit for this position! As a Contact Center Agent, you will provide exceptional service to clients for a company that specializes in the home delivery of frozen food and wine. You will be working in a commercial environment. It will be similar to working in a shop where you serve regular customers while introducing them to new products. Your goal is to keep your clients happy while offering them additional products in a friendly and non-pushy manner.

Your daily work will include tasks like:

• Making outgoing calls to existing clients to manage order and deliveries
• Inform clients if the delivery date has changed and check for possible changes to their order
• Contact clients who were not at home during the delivery to organize a new visit and review their order
• Reach out to clients who want to place their orders before a planned delivery
• Contact clients who haven’t ordered in over six months to take their orders before major holidays such as Christmas, Easter, or summer holidays
• Take orders directly via phone
• Handle cancellations of appointments with the delivery driver, proposing new delivery dates
• Manage requests to reschedule deliveries
• Process requests from clients wishing to be removed from the database
• Answer client questions regarding products, minimum order amounts, or dissatisfaction with previous orders

We offer

• Work remotely from your home in Greece
• 40 hours work week: Work from Monday - Friday, 10:00-20:00
• Performance bonus
• Relocation package (including flight and initial hotel)
• Private health insurance
• Career development opportunities within the company (become senior agent or team leader)
• Paid training period

Your qualifications

💭 You speak and write French at a native level

🎓 Experience in sales is a plus.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Result orientated; focussed on achieving target sales with your positive attitude and empathic skills

🥇 You take initiative, ask questions, make suggestions and you are flexible.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.