Russian Customer Service Agent – Lisbon

Employment Info

Reference: TELI

About Lisbon:

Lisbon is a perfect destination for those who love sun and warmth. The city is known for its unique architecture, fantastic food, and vibrant city life, where you can find both cool clubs and cozy bars. If you're crazy about beautiful nature, there's plenty in store for you as well - and some of Portugal's most delightful beaches are not far away. Our client offers the opportunity to live in Lisbon while developing your career, so please read on if it sounds like something for you!

*You need an EU passport to apply*

Click here to read more about moving to Portugal.


We offer:

    • Relocation package (flight, pickup at airport and accomodation)
    • The client will pay for accomodation for 1 year. You will stay in an apartment with 5-10 people from your company
    • Discount on the gym that is located across the street
    • Discount on language courses
    • Free Portuguese language courses
    • Sport activities and organised events
    • Health Insurance
    • Free surfing lessons
    • Development opportunities (Team leader, shift manager)
    • Performance bonuses


    About the company:

    Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-offfice and other specialized services to ensure consistently positive customer interactions. When the customers contact you or vice versa, you will be there to support them and make sure they have a unique experience with your brand in all channels.


    The job:

    Your daily work will include tasks like these:

      📞 Respond to customer inquiries via phone, email, and chat

      💻 Provide support for troubleshooting

      📄 Assist with invoice-related questions


    Your qualifications:

    💭 You speak and write Russian at a native level and your are fluent in English (B2).

    🎓 Experience in customer care is a plus but not required.

    💻 You have a good understanding and level of computer handling skills. 

        💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

        🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

        If you have any questions about the position, please feel free to send an email to Our recruiters are ready to help answering any question you may have!