Reference: FOCY
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As a customer support agent your responsibilities include answering phone calls from players as well as answering e-mails, related to their console/network query’s. There will mainly occur cases concerning their gaming account, like reset passwords, payments etc.. Some knowledge of gaming consoles or gaming equipment is an advantage, but you will receive all necessary training beforehand!
Your daily work will include tasks like these:
💭 You speak and write German at a native level and you are fluent in English (B2).
🎓 Experience in customer support is a plus but not a must
💻 You have a basic understanding and level of computer handling skills as well as an understanding for the gaming industry. Excellent multitasking skills.
💪🏻 Excellent problem solving skills with good interpersonal relationship building skills.
🥇 Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely
If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help answering any question you may have!
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