German Customer Service Representative – Timisoara

Employment Info

Reference: COTI

About Timisoara:

With its rich history, vibrant culture, and lovely terraces, Timisoara has been listed as one of the "Must go" cities in Romania. You can not only explore multiple splendid theatres there but also enjoy the local pork-specialty cuisine. If you are a big fan of nature, Timisoara has plenty of parks as well as its own Botanical Gardens. However, the natural areas around the city are where you can spot the most spectacular wildlife in the region.

*You need an EU passport to apply*

Click here to read more about moving to Romania.

We offer:

    • Welcome bonus
    • Growth / Promotion possibilities within the company
    • Private medical health care
    • Monthly Meal tickets
    • Referral bonus
    • Sports activities & goods
    • Christmas & Eastern Vouchers
    • Temporary hybrid work (remote & Timisoara office work)
    • Work-at-home opportunities across Romania
    • Full-time position, with 40 hours per week, Monday - Friday

    About the company:

    Our client is a global contact center business, with more than 125,000 employees working from more than 150 locations in 31 countries around the world. Their clients are many of the most recognisable brands in the world, and our success is thanks to our people who manage billions of customer interactions every year.

    Now established in Romania, they are looking for people to support our continued growth in Timisoara. They offer a supportive environment where people can learn and grow with us, with first-class training and career pathways to take you where you want to go. Furthermore, they provide a great, flexible way of learning on the job and developing new, specialist skills to help you become a master at what you do.

    The job:

    As a Customer Service Representative, you will be delivering exceptional service to the customers from all over the world. You will combine skills, passion, customer-focused, and positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

    Your daily work will include tasks like these:

    • Respond to customer inquiries via phone, email, and chat
    • Provide support for troubleshooting

    Your qualifications:

    💭 You speak and write German at a native level and your are fluent in English (B2).

    🎓 Experience in customer care is a plus but not required.

    💻 You have a good understanding and level of computer handling skills. 

        💪🏻 Excellent problem solving skills with the capability of research and identification of the right information.

        🥇 You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

        If you have any questions about the position, please feel free to send an email to They are currently seeking a new employee to assist with answering incoming calls.