Danish Customer Support Agent for Leading Technology Brand – Turku

Employment Info

Reference: FOTU

About Turku:

In Finland, you can find everything from frozen lakes and saunas to reindeer in Lapland. And if you head all the way south, you will discover Turku, a beautiful old Scandinavian city with stunning canals that has been a trading hub for centuries.

The tax rate in Finland is 15%, and Finland is known for having an even more robust welfare system than Denmark and the other Scandinavian countries. Finland is one step ahead in technology and is renowned for having some of the happiest people in the world. So, if you're interested in making a change in your life and work for one of the world's leading technology companies, this is your chance!

Click here to read more about moving to Finland.

We offer:

  • Relocation package including flight and 2-3 weeks at a hotel
  • Meal allowance
  • Performance bonuses
  • 37.5-hour work week
  • International environment and regular team events
  • Free healthcare at the workplace and general medical assistance at a private medical center (located next to the office)
  • Support for sports and cultural activities with 100 euros per year

About the company:

The company provides high-quality flexible outsourcing solutions within customer support, with a focus on inbound technical support and customer service. The company is headquartered in Tampa, Florida, with customer contact management centers worldwide, delivering its services through various communication channels, including phone, email, web, chat, and social media.

The job:

    We are looking for future colleagues who are positive, sociable, customer service oriented and hard hard-working and have a good work ethic. You are interested in learning new things and are able to work in a fast-paced environment. We are a young, international workplace where we work in teams, so a good sense of humor is appreciated.

    Your daily work will consist of:

    • Assisting consumers with product information, technical support, and other customer service-related inquiries
    • Helping customers with their computer related issues.
    • Support through all common communication media; phone, email, chat and social media.

    Your qualifications:

    💭 You speak and write Danish at a native level and you are fluent in English (B2).

    ğŸŽ“ Experience in a similar position (Help Desk, Service Desk, Customer Support). Experience and general knowledge of Active Directory (User Administration), Application Support Previous, and working with ITSM/CRM tool is an advantage.

      💻 You have a basic level of handling computers and managing tools. You have an interest in IT.

            💪🏻 Willingness to continuously learn about IT technologies and to pursue an international career.

            🥇 Strong problem solving and troubleshooting skills, and great analytical skills to identify root cause of the issue.

            You don't need to speak Finnish, but we still think you should learn this word before you start: KIPPIS!

              If you have any questions about the position, please feel free to send an email to info@jobsqd.com. Our recruiters are ready to help!